Thank you for shopping at Rosen Furniture! We appreciate that you're looking to buy the cool stuff we love to build. We also want to make sure you have a rewarding experience while exploring, evaluating, and purchasing our products.
I. 14-DAY RETURN POLICY
We fundamentally believe you will be thrilled with the products you purchase from Rosen Furniture . That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that event, we invite you to review the following terms related to returning a product.
Return requests can only be made within 14 days of the date you've received the item. To initiate this request, please contact us so that we can facilitate the return. Please note that the policy is subject to the conditions below:
- There is a 30% restocking fee charged per returned item; this fee is deducted from your refund.
- Only items in as-new condition can be returned. Products with scratches, stains, damages, drilling, or any other modification will not be accepted. We reserve the right not to refund a product that, in our reasonable opinion, has become of unacceptable quality due to fair wear and tear, misuse; or as a result of failure to take reasonable care of the product.
- Please return the items in the original packaging, which is designed carefully to avoid shipping damages. If you have already discarded the original packaging, you can use the best packaging material that you can find to package the item sufficiently to avoid damage in transit back to us. An additional $50 repackaging fee per item will be charged for returned items without its original packaging. We encourage customers to photograph the items scheduled for return and the condition of the packaging before handing them over to our delivery partners.
We are unable to accommodate returns / exchanges / refunds for the following items:
- Any item marked as 'Clearance' or specified as on 'Final Sale'
- Any form of Display items
Upon receiving your order, kindly inspect your products carefully for any damages. All quality-related issues must be reported within 7 days of receiving your items. Cases submitted after this timeframe may not be accepted and will be subjected to shipping fees and tech fees in the event that your item needs to be replaced.
Please note that there is a 30% restocking fee for all returned items; this fee is deducted from your refund.
Shipping fees as well as additional service fees paid for Room of Choice or White Glove service will not be refunded. You may also be charged a $50 repackaging fee per item if item is not returned in its original packaging.
Refund will commence within 7 business days after all returned items have been sent back to our warehouse. Where possible, funds will be processed back in the same way they were paid to Rosen Furniture, i.e. back to your Credit Card, PayPal or Bank Account. For credit cards, depending on your card issuer’s policy, it may take up to 3 to 5 business days for the refund to appear on your account. However, refunds for some banks may only be reflected in your next monthly statement.
II. ORDER CHANGE OR CANCELLATION
If you decide to change or cancel your order, please contact us any time before your shipment is processed to avoid incurring additional charges. You will receive a reminder in advance that your shipment is ready to be processed, and you will have 24 hours to request changes or cancellation without incurring charges. After that, your shipment will be processed and any changes or cancellation from thereon will incur a 30% restocking fee.
IV.OUR PRODUCT INFORMATION
We endeavor to ensure that all the products on our website are accurately described, and we rely on information provided to us by our suppliers. Unfortunately, on some occasions, it is possible that our website will contain errors and we reserve the right to correct any errors or inaccuracies at any time, including after you have placed an order.
In some cases, the products we offer for sale are hand-made or made from natural or organic materials, and there may be small variations between the product image(s) and the product you receive. This will always be stated on the individual product listing.
We endeavor to ensure that all colors are displayed accurately, but you should be aware that colors may appear slightly differently on different displays and screens. The shade of color from screen to screen is not a fault or error.
We aim to update our website regularly and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. We will use reasonable endeavors to ensure our website contains accurate information and content, however, we reserve the right to update our website as soon as an inaccuracy or error is brought to our attention.
Collecting personal information:
When users use our website, we may collect their personal information differently. If they fill out the form or take part in any online activities such as a survey or an available service, we automatically obtain their personal data when they agree to fill out the form or register. The user's personal data includes name, e-mail address, mailing address, and phone number. In general, users voluntarily submit their personal information by filling out the form, so they can always choose not to provide any personal identification information.
The non-personal identification information
Users may provide non-personal identification information to us whenever they interact with the Site. This type of information may include a User's browser name, the type of computer, the operating system and the Internet service provider used, and other similar information.
Indirect marketing/ remarketing
The website may use remarketing services from Google, Facebook, Twitter, and LinkedIn. We may use this remarketing or retargeting data to show you advertisements elsewhere on the Internet about products and services you might enjoy based on your previous visits to this website. The advertisements you will see on this website are not controlled or collected by this website.
The Google advertising opt-out page offers instructions for opting out of such "remarketing" or "retargeting" cookies used by Google to generate interest-based advertising. By using this website without opting out, you agree to Google's remarketing ads that may provide you with interest-based advertising.
Web browser cookies
What we do with collected information
Our Rosen Furniture website may use the user's personal information for the following purposes:
To run the Site smoothly:
We may use the user's personal data to run and operate our Rosen furniture website more efficiently.
To enhance customer feedback:
We use the collected information to vitalize customer service and enhance the user experience.
To personalize your experience:
We may also use the information to understand what the user is interested in to personalize their experience.
To run a promotion campaign or a survey for users:
We also promote or initiate a survey by sending them info on the latest topics using the user's information.
To send the user e-mails:
We use the user's e-mail address to keep them updated on their order or to respond to their further queries about the latest additions to our wooden collection.
How we protect your personal information
Using appropriate practices, security measures, and data collection, storage and processing, we protect against unauthorized access, alteration, disclosure, or misuse of your personal information, username, password, and transaction information stored on our Site.
Sharing your personal information is out of the question
Selling, trading or sharing the user's personal information is out of the question. Our business partners, trusted affiliates, and advertisers may receive generic aggregated demographic information regarding visitors and users not linked to the personal identification information.
Subscription to electronic newsletters:
The user may signup or subscribe to our newsletter online to get updates on our promotions, discounts or new arrivals. Similarly, the user may unsubscribe from the newsletter whenever they would like to. This way, he will not receive any requests or e-mails from our Site.
Users are more likely to find the links and ads to other websites that share a link or are related to our website. We do not control those links or websites that may appear on our Site. Moreover, we don't share anything with their privacy policies. The ads and links may keep changing whether you click them or not. So, we have nothing to do with their content or terms of policies.
Accepting the policy
SAME-DAY DELIVERY TO HOUSTON:
We offer same-day delivery up to 70 miles from our warehouse for selected products which are labeled on our website. If these products are ordered by 1pm Monday to Friday, they will be delivered the same day by 7pm. If they are ordered after 1pm, delivery will be the next business day. Same-Day Delivery is not available Saturdays and Sundays.
DELIVERY OF AUSTIN/DFW/SAN ANTONIO ORDERS:
Delivery to Austin, San Antonio, and DFW is 100$. In Room - 150$
ALL SALES ARE FINAL:
At Rosen Furniture, our focus is to offer high quality furniture and well known name brands to our customers at discounted prices. Damaged products and missing pieces must be reported within 72 hours of delivery or pick-up. After 72 hours of delivery or pick-up, no claims will be allowed. Therefore, please inspect the merchandise for damages or missing parts as soon as you receive your product(s). IMPORTANT : Please keep the original packaging of damaged merchandise as it is required for replacement.